Shipping policy

Shipping Policy

Thank you for shopping with Black Ember™.

Below you’ll find important information regarding our shipping process and delivery times.

Orders are typically processed within 1–2 business days after payment is confirmed.

Please note that processing times may be slightly longer during holidays, promotions, or high-demand periods.

Estimated delivery times:

Shipping times may vary depending on your location, customs processing, weather conditions, or carrier delays.

Once your order has shipped, you will receive a confirmation email with tracking information so you can monitor your delivery in real time.

Please allow 2–5 business days for tracking updates to appear.

Please ensure your shipping address is entered correctly at checkout.

Black Ember™ is not responsible for delays or lost packages caused by incorrect or incomplete shipping information provided by the customer.

While we work closely with our shipping partners to ensure timely delivery, occasional delays may occur that are outside of our control.

If your package appears significantly delayed or lost, please contact us at:

We’ll do our best to assist you as quickly as possible.

For any shipping-related questions, feel free to contact us at: