Refund policy

Refund & Return Policy

We offer a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it. Proof of purchase is also required.

To start a return, please contact us at:

blackembersmoker@gmail.com

If your return is accepted, we will provide instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Please note that return shipping costs are the responsibility of the customer unless the item arrives damaged or incorrect.


Damaged Or Incorrect Items

Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or incorrect so we can resolve the issue as quickly as possible.


Non-Returnable Items

We do not accept returns on:

  • Gift cards

  • Final sale items

  • Used products

  • Personalized or custom items


Refunds

Once we receive and inspect your return, we will notify you regarding the approval of your refund.

If approved, refunds will be issued to your original payment method within 5–10 business days. Please note that your bank or credit card provider may require additional processing time.


Contact

For any questions regarding returns or refunds, please contact:

blackembersmoker@gmail.com